CrackJobs
Mad skills. Dream job!
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CONTACT US
We're Here to Help
Have questions about mock interviews, booking sessions, or platform features? Our support team is ready to assist you.
Email Support
For all inquiries, questions, and support requests, reach us at:
[email protected]
Response within 24-48 hours
HOW WE CAN HELP
Common Support Topics
Whether you're a candidate preparing for interviews or a mentor sharing your expertise, we're here to support you.
General Inquiries
Questions about how CrackJobs works, our mentor vetting process, session format, or getting started on the platform.
Email Us
Candidate Support
Help with booking sessions, choosing the right mentor, preparing for your mock interview, understanding feedback, or tracking progress.
Email Us
Payment & Billing
Payment failures, refund requests, invoice queries, or issues with Razorpay transactions. Include your booking ID for faster resolution.
Email Us
Technical Support
Video call connectivity issues, platform bugs, login problems, or mobile app technical difficulties. Please include device/browser details.
Email Us
Mentor Support
Mentor application status, session management, payout questions, profile updates, or help with conducting effective mock interviews.
Email Us
Business & Partnerships
Corporate training packages, bulk bookings for teams, university partnerships, or strategic collaboration opportunities.
Email Us
SELF-SERVICE RESOURCES
Find Answers Faster
Many common questions are already answered in our help resources. Check these first for instant solutions.
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Frequently Asked Questions
Common questions about bookings, sessions, payments, and platform features.
View FAQ →
📖
How It Works
Complete guide to booking sessions, practicing interviews, and getting feedback.
Learn More →
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Policies
Cancellation policy, refund terms, and rescheduling guidelines.
Read Policies →
WHAT TO EXPECT
Our Support Process
24-48 hrs
Standard Response Time
We aim to respond to all inquiries within 24-48 hours during business days (Monday-Saturday). Urgent issues may receive faster attention.
Mon-Sat
Business Days
Monday-Friday: 9:00 AM - 6:00 PM IST. Saturday: 10:00 AM - 4:00 PM IST. Sunday: Closed. Emails received outside business hours will be responded to on the next business day.
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What to Include
For faster resolution, include: Your registered email, booking ID (if applicable), detailed description of the issue, screenshots (for technical issues), and device/browser information.
PRO TIPS
Get Help Faster
Use descriptive subject lines (e.g., "Payment Failed - Booking #1234")
Include your booking ID for session-related issues
Attach screenshots for technical or UI issues
Provide device/browser info (e.g., "Chrome on Windows 11")
Check spam folder if you don't receive a response in 48 hours
Be specific about what you've already tried to fix the issue
COMMON QUESTIONS
About Contacting Support
Do you have phone support?
Currently, we only provide email support at [email protected]. This allows us to maintain detailed records of all communications and provide thoughtful, comprehensive responses to your questions.
Can I get support for urgent issues?
For time-sensitive issues (e.g., unable to join a session starting in 1 hour), clearly mark your email subject as "URGENT" and include your booking ID. We monitor our inbox frequently during business hours and will prioritize urgent requests.
What if I don't get a response in 48 hours?
First, check your spam/junk folder. If you still don't see our response after 48 business hours, send a follow-up email referencing your original message. There may have been a technical issue with email delivery.
Can mentors contact support on my behalf?
Mentors and candidates must contact support separately using their registered email addresses. This protects anonymity and ensures we can verify your identity before discussing account-specific information.
Is there a live chat option?
We currently don't offer live chat. Email support allows us to provide detailed, well-researched responses and maintain a record of all communications. Most issues are resolved within 1-2 email exchanges.
EMERGENCY SITUATIONS
Cannot Join Your Session?
If you're unable to join your scheduled session:
1
Check your internet connection and refresh the page
2
Try a different browser (Chrome recommended)
3
Clear browser cache and cookies, then try again
4
Email us immediately at [email protected] with subject "URGENT - Cannot Join Session #[BookingID]"
We'll work with your mentor to reschedule at no additional cost if the issue is on our end.
Still Have Questions?
We're here to help you succeed. Reach out anytime and we'll get back to you within 24-48 hours.
Email Support →
[email protected]